Refund policy

Return and Refund Policy

Last Updated: [2026]

At [coolvo.in], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy below for details regarding returns, exchanges, refunds, and damaged products.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [3 day ] of delivery

  • Be unused, unworn, and in original condition

  • Include original packaging, tags, manuals, and accessories (if applicable)

  • Not be damaged due to misuse, improper handling, or normal wear and tear

We reserve the right to reject returns that do not meet these eligibility requirements.

2. Return Request Process

To initiate a return, please contact us at:

[alisohilali@gmail.com ]

Please include:

  • Your order number

  • Product details

  • Reason for return

  • Photos (if the product is damaged or defective)

Once your request is reviewed and approved, we will provide return instructions.

Please do not send products back without prior approval.

3. Return Timeframe

Customers must request a return within [3 DAYS ] of receiving the order.

Returns requested after the return window may not be accepted.

4. Refund Process and Timing

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Refunds may take approximately [7 8 business days ] to appear, depending on your bank or payment provider

If the payment was made through Cash on Delivery (COD), refunds may be processed through:

  • Bank transfer

  • UPI

  • Store credit

  • Alternative approved refund methods

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

5. Exchange Options

We may offer exchanges for:

  • Damaged items

  • Defective products

  • Incorrect products received

  • Size replacement requests (if applicable)

Exchange requests are subject to product availability.

If a replacement product is unavailable, a refund or store credit may be offered instead.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS] of delivery.

To help us resolve the issue quickly, please provide:

  • Order number

  • Clear photos/videos of the issue

  • Packaging images (if applicable)

After verification, we may offer:

  • Replacement

  • Refund

  • Store credit

  • Alternative resolution depending on the situation

7. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Personalized or customized products

  • Intimate or hygiene-related products

  • Perishable items

  • Gift cards

  • Digital/downloadable products

  • Clearance or final sale items

Additional non-returnable items may be specified on the product page.

8. Return Shipping Costs

If the return is due to:

  • Damaged product

  • Defective item

  • Wrong item sent

→ We may cover the return shipping costs.

If the return is due to:

  • Change of mind

  • Incorrect order placed by customer

  • Preference issues

→ The customer may be responsible for return shipping charges.

Shipping costs are non-refundable unless otherwise stated.

9. Cancellations

Orders may be canceled before shipment by contacting us at:
[alisohilali@gmail.com ]

Once an order has been shipped, cancellation requests may not be possible.

Refunds for canceled orders, if approved, will be processed according to our standard refund timelines.

10. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Reach out to us at [alisohilali@gmail.com ]

Processing times may vary depending on financial institutions.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: [coolvo.in]
Email: [alisohilali@gmail.com ]
Business Address: [nogwa pakariya pilibhit 262001 uttar pradesh ]

We are committed to providing a smooth and fair customer experience.