Shipping policy

Shipping Policy

Last Updated: [2026]

Thank you for shopping with [coolvo.in]. We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for important information regarding order processing, shipping timelines, tracking, and delivery.

1. Order Processing Time

All orders are processed within [24 hours ] after payment confirmation.

Orders are typically processed:

Monday to Saturday
Excluding public holidays and weekends

Once your order has been processed and shipped, you will receive a confirmation email or SMS with tracking details.

Please note:

Processing times may be extended during high-demand periods, sales, or holidays.
Orders placed after business hours may be processed the next business day.

2. Shipping Methods Available

We work with trusted courier and logistics partners to ensure reliable delivery.

Shipping methods may include:

Standard Shipping
Express Shipping (if available)
Cash on Delivery (if applicable)

Available shipping options will be displayed during checkout depending on your location.

3. Delivery Timeframes

Estimated delivery timelines are as follows:

Domestic Shipping (India)

Standard Delivery: [7-8 BUSINESS DAYS]
Express Delivery: [2-4 BUSINESS DAYS]

International Shipping (If Applicable)

Estimated Delivery: [10-20 BUSINESS DAYS]

Delivery times may vary depending on:

Customer location
Courier service availability
Weather conditions
Government restrictions
Customs processing (for international orders)

Please note that delivery timelines are estimates and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated based on:

Delivery location
Product weight and dimensions
Shipping method selected

Shipping fees will be displayed at checkout before payment confirmation.

Example:

Standard Shipping: [SHIPPING COST]
Free Shipping on orders above: [FREE SHIPPING THRESHOLD]

Any applicable taxes, customs duties, or import fees for international shipments are the responsibility of the customer unless otherwise stated.

5. Order Tracking

Once your order is shipped, you will receive:

A tracking number
Courier partner details
Tracking link (if available)

Please allow up to [24-48 HOURS] for tracking information to become active after dispatch.

If you do not receive tracking details, please contact us at:
[EMAIL ADDRESS]

6. Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control.

These may include:

Courier delays
Weather disruptions
High shipping volumes
Incorrect shipping information
Government restrictions or strikes

If your order is delayed significantly, our support team will do our best to assist you and provide updates.

Customers are responsible for providing accurate shipping details during checkout. We are not responsible for delivery issues caused by incorrect addresses or contact information.

7. Lost, Damaged, or Missing Packages

If your order arrives damaged, incomplete, or is marked as delivered but not received, please contact us within [7-8 days ] of delivery.

To help us investigate the issue, please provide:

Order number
Photos of damaged packaging/products (if applicable)
Relevant delivery details

We will work with the shipping provider to resolve the issue as quickly as possible.

8. International Shipping (If Applicable)

We may offer international shipping to select countries.

Customers are responsible for:

Customs duties
Import taxes
Local handling fees
Compliance with local import laws

International shipping timelines may vary depending on customs clearance and destination country regulations.

9. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Store Name: [coolvo.in]
Email: [alisohilali@gmail.com ]
Business Address: [nogwa pakariya pilibhit 262001 uttar pradesh ]

We are happy to assist you and ensure a smooth shopping experience.